FAQ
Q. What's in the box?
A digital dash unit, trim tools and Torx drivers, a wiring harness, some zip ties, Everest-VW guides to fitting video links, Everest-VW guides to settings and configuration links, and support contact details. Opt for our remote control option and that will be in there too - here is our Handy remote control fitting video, if you don't fit the receiver, its not going to receive a signal!
When will I receive the unit?
All dispatches are accompanied by tracking information shared via email shortly after placing the order, and delivery times may vary from product to product. We aim for next-day delivery for all products wherever possible. Still, where popular products are out of stock at Everest-VW HQ and we are backfilling them - rest assured stock is always on its way or we will dispatch directly from the factory to avoid any restocking delay. Please remember we are a small family run business and sometimes the rush clears the stock out! generally just after a new video! :-)
I followed your installation guides, and I am stuck!
Panic not - get in touch via site chat or WhatsApp Business Support @ 07841 025 908, and we will be straight over to support you with chat, video, voice messages, pictures - whatever works for you. This is a complimentary service when you buy from Everest-VW.
If it's an unknown territory or a panic station, we can help - You could book a fitting; we could do a remote visit and fit (supplementary mileage charges apply). You could post your cluster to us, and we could do the digidash fitting and send it back if you don't want to do the fiddly bits - POA.
Get in touch; we are solution people!
Q. Is there something wrong with my unit?
Let's talk; sometimes things go wrong - but that's what we are here for; 9 times out of 10, we know what's up and can help sort it out quickly. If it's hardware, we can swap parts out and sort manufacturer warranty later on your behalf. If it's software, we receive regular customised firmware for our customers.
Buying from EVEREST-VW, you have the peace of mind that our 2-year guarantee accompanies all our units; our relationship as a development partner with the manufacturers of our products means we get answers quickly!
Q. My unit has started doing a 'bong' as I exceed a specific speed! Speed Alert??
There is a whole video on the subject with a great solution! RIGHT HERE!!
Background:
It's a well-known fact that the OEM MFD you had before has an EU-imposed feature for setting speed warning sounds that can be set. Many customers have never used this feature and wouldn't know it existed since your OEM board transferred to the DIGIDASH installed unit; it has to be fully connected to the vehicle harness and communicate with the BCM (Body Control Module) to mobilise the vehicle and validate mileage and dash changes. So, you have a multi-function steering wheel control and press several hundred buttons to navigate every colour combo and unit set at the start of your Digidash journey. What might get activated behind the scenes? You guessed it. OK, OK, What can I do to make it stop? Tell me I don't need my old menu back!! Nope - you could take a 10mm socket or spanner and temporarily disconnect the +ive terminal on the starter battery for 10 seconds - longer for some vehicles (if it didn't reset, the time on the new dash got for 15 mins), then reconnect; that MFD you can't see now has the speed values reset to zero! but watch the video and try the sequence below for the solid fix, the video should explain better than I can write it out - I've activated it once in the last 6 months. I also got through some firmware and settings.
Solution: Note *this sequence is based on a T6 Highline clock set; if it didn't work for you and you started somewhere else, 5.1, trendline, startline, etc. - Let me know, and I will have a go at that too!
GENERAL TIP: Start one menu to the right of the 'SETTINGS' menu, and take any other changes you make to the virtual dash on the chin; you can't avoid them; blinkers on!
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1. To remove the speed alert from the MFD menu altogether and reset it to zero:
**REPEAT THIS SEQUENCE BELOW 5 TIMES!! COUNT ON YOUR HAND (If you have all your digits) or HANDS to be fully inclusive.
'DOWN' X2 TIMES
'OK'
'DOWN' X8 TIMES
'OK'
'RIGHT'
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If you still have a speed alert.. or know you had two anyway.. or just like to be thorough, do this one too.. I would since you are here!
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2. To remove winter tyre alert from 'MFD' menu alltogether and set max to 160mph/255kmh:
*REPEAT THIS SEQUENCE BELOW 5 TIMES:
'DOWN' X5 TIMES
'OK'
'DOWN'
HOLD 'OK' FOR 5 SECONDS
'UP'
'OK'
'RIGHT'
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ENJOY BING FREE DRIVING..!!
Q. I have fitted the unit and run the firmware, but can't see the 'UNITS' menu.
It's perfectly normal to see this, you need to lock and exit the vehicle and wait around 15 minutes after a firmware update. Our YouTube channel has full tutorial videos covering these issues within the setup and configuration and firmware updating - www.youtube.com/@everest-vw
Q. My Vehicle is immobilised when I plug in the DIGIDASH??!!
One word - Plugs.. they arent in right, or you damaged or cut the harness (probably didn't do that!) So you were excited and you put the plugs in too quickly - check out this handy video explaining what you might have done there!