Orders & delivery
What to expect, from your order to your doorstep.
What’s in the box?
Your digital dash package includes:
- A digital dash unit
- Trim tools and Torx drivers
- A wiring harness
- Zip ties
- Links to Everest-VW fitting videos
- Links to Everest-VW settings and configuration guides
- Support contact details
Opt for our remote control option and that will be in the box too. Make sure you fit the receiver — without it, the remote won’t receive a signal. Our remote control fitting video explains how to install it.
When will I receive the unit?
All dispatches are accompanied by tracking information shared via email. Delivery times vary from product to product, and we aim for next-day delivery for all products wherever possible.
Where popular products are out of stock at Everest-VW HQ and we are replenishing them, stock is on its way, or we will dispatch directly from the factory to avoid a restocking delay.
Please remember that we’re a small, family-run business, and sometimes a rush of orders clears our stock faster than we can replenish it. We believe quality support and assurance are worth waiting for. We also receive many requests for help from people who purchased elsewhere, so please bear with us while we support our customers.
Installation & support
Practical help to get your upgrade up and running.
I followed your installation guides, and I’m stuck!
Don’t panic — get in touch via site chat or WhatsApp Business Support on 07841 025 908. We can support you through chat, video, voice messages and pictures — whatever works for you.
This is a complimentary service when you buy from Everest-VW. Please be patient: send us a message or give us a call, and we will get to you.
You can also book a fitting with us in Northamptonshire, near Kettering, or enquire about a visit to your location for fitting. Supplementary mileage charges apply to visits.
Is there something wrong with my unit?
Let’s talk. Sometimes things go wrong, but that’s what we’re here for. We can often identify what’s happening and help sort it out quickly.
If it’s hardware, we can swap parts out and handle the manufacturer warranty process on your behalf. If it’s software, we receive regular customised firmware for our customers and deal with new firmware quirks all the time. Sometimes it’s simply a matter of finding the right settings.
When you buy from Everest-VW, you have the peace of mind that our 2-year guarantee accompanies all our units. Our relationship as a development partner with the manufacturers of our products helps us get answers quickly.
My vehicle is immobilised when I plug in the DigiDash. What should I check?
The plugs may not be seated correctly, or the harness may be damaged. It’s easy to rush the connections when you’re excited to fit the new unit.
Our connector fitting video explains what to look for. Contact us for the relevant guide and help checking the installation. Don’t force the plugs or cut or modify the harness.
Send clear photos of your connections, your vehicle model and details of the installation stage you’ve reached so we can help.
Firmware & troubleshooting
Updates, settings and answers for your DigiDash.
I want to update my firmware — am I missing out?
If you purchase from Everest-VW, you receive exclusive access to our Google Drive. It includes additional firmware options for your DigiDash, AI connected kit and other products such as the Dudu7, to bring them up to date and get them working just the way you want.
We’re always working on new tutorials, videos and guides to help you get the most from your hardware.
Before upgrading, consider why you want to update. Is something wrong and you’re hoping for a fix, or do you fancy a new look, such as the Golf 8 theme included in newer firmware?
If you’re happy and everything is working perfectly, it’s fine to stick with what you’ve got. Contact us if you need help accessing the Google Drive or identifying the correct firmware for your unit.
My V1 DigiDash shows a blue mirroring screen. Why can’t I update using Wi-Fi?
You may recognise a V1 DigiDash because selecting the Nav menu and pressing down shows a blue screen waiting for a mirror from your mobile.
Earlier devices that do not incorporate CarPlay or Android Auto had a screen-mirroring option, unless we have already replaced the screen-mirroring board with an HDMI input. We have done this for customers who wanted to mirror across using our AI kit or Dudu7 head unit.
These units are typically unable to access OTA (over-the-air) updates through the Wi-Fi option in the settings menu because the server address stored in the unit is out of date. The manufacturer now uses new servers.
You will need the latest V1 firmware from our customer Google Drive, installed using a USB stick through the upgrade USB port. This should still be accessible if you followed our installation guide.
Once the latest V1 firmware is installed on your DigiDash, follow our YouTube guidance for the remaining steps. Contact us first if you’re unsure which firmware matches your unit.
My unit has started making a “bong” above a specific speed. Is it a speed alert?
This may be a speed warning or winter tyre alert stored in the original vehicle settings. The process differs between vehicle models.
T5.1 and T6: why it happens
Your original MFD has configurable speed warnings. Many customers have never used them. The OEM board transferred to the DigiDash still connects to the vehicle harness and communicates with the BCM (Body Control Module), so its settings can remain active in the background.
As you use the multifunction steering wheel to explore colours and settings on your new DigiDash, button presses can accidentally enable one of these original warnings.
T5.1 and T6: before starting
The following sequences are based on a T6 Highline clock set. Contact us if you’re unsure whether they apply to your vehicle.
Keep the vehicle safely parked, with the parking brake applied. The guide requires the engine to be running: work outdoors in a well-ventilated location. Close all doors and press OK at least once to clear any persistent menu notifications.
Start one menu to the right of SETTINGS. The sequence may also change settings on the virtual dash while you navigate the original menu in the background.
1. Remove the speed alert from the MFD menu
This sequence removes the alert from the MFD menu and sets its threshold to the maximum. Repeat the complete sequence five times:
- Press DOWN twice.
- Press OK.
- Press DOWN eight times.
- Press OK.
- Press RIGHT.
2. Remove the winter tyre alert
If a warning remains, it may be the separate winter tyre alert. This sequence removes it from the MFD menu and sets the threshold to 160 mph / 255 km/h. Repeat the complete sequence five times:
- Press DOWN five times.
- Press OK.
- Press DOWN.
- Hold OK for five seconds.
- Press UP.
- Press OK.
- Press RIGHT.
If the warning persists, contact us before attempting a battery reset or changing other settings.
T6.1 and Crafter
Your original head unit or radio holds these settings. While safely parked, open Settings → Vehicle, then look for Instruments or a similarly named menu. Uncheck the speed alert option and do the same for winter tyre alerts.
Removing these options from the original MFD menu prevents them from being accidentally accessed in the background with the steering wheel controls.
If you have replaced the stereo, your replacement unit may still provide access to these menus. The method depends on the stereo and CAN bus retention kit. Some use button sequences such as pressing OK five times. Contact us for guidance on your specific setup, including whether access through the original head unit is needed.
I’ve fitted the unit and run the firmware, but can’t see the UNITS menu.
This can be normal after a firmware update. Exit and lock the vehicle, then wait around 15 minutes before checking again.
Our YouTube channel has full tutorials covering setup, configuration and firmware updates, including this issue. If the menu still hasn’t appeared after waiting, contact us for support.